Investing in digital channels and self-service for interaction with their customers has been on the agenda of many organizations. However, customers still find human-assisted service, such as a personal banker or telco officer, needed or preferable, particularly when it comes to complex inquiries. On top of that, visiting a physical branch sometimes is not an option for customers, especially considering the tendencies of having a busy and digital lifestyle. Another thing to bear in mind is, of course, the costs of establishing a new branch office.
The answer to these and other challenges can be Virtual Branch – a new concept that brings communication to the new level!
Find out more about how you can improve client service with Virtual Branch in the video below.