When grandpa finally pays his bills online… we know we woke up in a new (business) reality
With the epidemic reality shock behind us, the shapes of a new business reality are emerging. Some temporary, [...]
kristina.matic2020-04-10T12:13:31+00:00April 10, 2020|Covid-19, customer experience, digital banking, digital origination, digital strategy, digital transformation, mobile banking, virtual branch|
With the epidemic reality shock behind us, the shapes of a new business reality are emerging. Some temporary, [...]
kristina.matic2019-07-18T08:10:28+00:00July 18, 2019|client service, communication, virtual branch|
Investing in digital channels and self-service for interaction with their customers has been on the agenda of many [...]