How to be sure if your banks digitalization is going in the right direction and fast enough?
Many independent surveys in 2021, like the one conducted by BCG, are showing that the majority of organizations [...]
The Top 4 things that delight banking users
Tough time for banks to really delight a customer nowadays as having a unique offering at the market [...]
How much does it cost for a bank to acquire a net new customer?
What is CAC (customer acquisition cost) metric? Customer Acquisition Cost e.g., “CAC” represents a business metric that says [...]
Top 5 criteria on how to choose a (perfect) banking solution vendor
Why you should pay special attention to software vendor evaluation? Whether you’re the bank CEO or a project [...]
5 reasons why microservice architecture helps bank digitalize fast
Understanding a technology impact on a business can be challenging nowadays, especially for C-level executives. Being in charge [...]
How to onboard new banking customers in less than 10 minutes?
An excellent customer onboarding experience can greatly increase the conversion rate, improve the reputation and efficiency of the [...]
The Future of the Banking Retail Manager Role and What You Should Not Neglect in 2021?
A number of powerful factors are reshaping the banking industry, such as high customer expectations, regulatory requirements and [...]
Scary omnichannel truth (bankers only): your customers don’t care about channels
One thing which is common for businesses of any size (and all industries) is that customers always like [...]
Digital bank strategy – do we say a goodbye to fancy buzzwords?
Let’s face it: Some banks and financial institutions are (still) rather skeptical about digital transformation. Even though the [...]
Use of AI in Banking to Transform Client’s Experience and Increase Digital Conversions
Segmentation and recommender systems on digital banking channels promise increased sales as well as higher customer satisfaction. The [...]